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Frequently Asked Questions

  • Am I eligible for services?
    • Any currently enrolled student at the University of Kansas who has paid the appropriate student fees is eligible for services.
    • For teletherapy, you must be in the state of Kansas for each appointment as CAPS therapists and psychiatrists are licensed to practice in the state of Kansas.
  • How do I schedule an appointment?
    • New Client?
    • Previous Client?
      • If it has been 6 months or more since your last visit at CAPS or your file has been closed, you will need to start the initial consultation process over.
      • If it has been less than 6 months since your last visit at CAPS, please call us (785) 864-2277 to re-establish care with your therapist.
  • What are common reasons people seek counseling?
    • Students come to CAPS with a wide range of problems. Many have issues related to their development such as identity or relationship issues. Others are dealing with more specific psychological issues such as depression, anxiety, post-traumatic stress, bereavement, and substance abuse. Some students are not sure what the problem might be but just know they are not functioning or feeling the way they normally do. They might notice having a harder time studying, eating, or sleeping too little or too much, or otherwise just not meeting their day-to-day obligations. A therapist can help students sort out what is wrong to help get students back on track.
  • What if I'm in crisis?
    • CAPS will always have someone available during business hours for a student who is in crisis. CAPS clinical staff members are available during regular business hours (M-F 8:00am – 5:00pm) and can be accessed by calling or stopping by CAPS in person. 
    • If you are in crisis and the CAPS office is closed, you can reach a crisis counselor by calling or texting 988, the National Suicide & Crisis Lifeline, or to connect with local crisis counselors located in Lawrence, you can call (785) 841-2345. By calling the local number, (785) 841-2345, you can also request that a trained crisis counselor come directly to where you are for in-person help.
    • An alternate resource is My SSP, a free service for students that provides 24/7 support. 
  • How do I know what services I need?
    • The purpose of the initial consultation is to get to know you and the concerns that brought you to CAPS. During the session, you and your therapist will discuss treatment options and plan for next steps.
  • Will I see the same therapist?
    • If the plan is for therapy at CPAS, you will work with the same therapist on an ongoing basis, with the exception of therapists leaving CAPS (for example, some therapists are masters-level interns or doctoral interns and their rotation at CAPS is one year in duration).
  • How much does it cost?
  • Do you prescribe medications?
  • I'm worried about a student, how can I help them?
  • I'm under eighteen. Does that change anything?
    • If you are under 18, the law requires your parents/guardians to give consent for your treatment. They may also have access to your treatment records.
  • How do I request my medical records?
    • Please call CAPS (785) 864-2277 or stop by our office to initiate a medical records request
    • We will need a signed Release of Information form and verification of your identity. ROI forms can be found:
      • In the CAPS office
      • On the CAPS portal. If you choose to complete the ROI through the portal, you will need to print off the form, complete, sign, and upload back onto the portal. You will also need to upload a copy of your driver's license to verify your identity
  • Do you write Emotional Support Animal (ESA) letters?
    • CAPS does not write letters for Emotional Support Animals.

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