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first appointment process


Thank you for your interest in receiving services from University of Kansas Counseling and Psychological Services (CAPS).

First appointments are made on a first-come, first-served basis and are available Monday through Friday between 9:30 AM and 3:30 PM. Please call or come to CAPS (785-864-2277) to schedule your first appointment. We generally run out of appointment times, so it is best to call as close to as 8 a.m. as possible. Do not leave a voice message and keep trying. It may take several tries to get the first appointment.


COVID-19: Guidance on When to Request a Telehealth Appointment or Reschedule an Appointment

  1. Do you feel unwell?
  2. Are you experiencing any of the following symptoms?
    1. Cough
    2. Shortness of breath or difficulty breathing
    3. Chest pain
    4. Fever or chills
    5. Headache
    6. Muscle pain
    7. Sore throat
    8. New loss of taste or smell
    9. Diarrhea
  3. Are you waiting for test results for COVID-19?
If you answer yes to any of the above, please ask to have your appointment converted to a telehealth visit.
If you have been exposed to COVID, please get tested after 5 days and have telehealth visits with CAPS until you have a negative test result
If you have tested positive for COVID, please have telehealth visits or reschedule with CAPS until either:
  • You have isolated for 5 days (start counting with day zero being the first day you had symptoms), have improved symptoms, have been fever-free for 24 hours and have had a negative COVID Antigen test.
  • You have isolated for 10 days (day zero is the first day you had symptoms)


Please let the front desk know if you have an urgent need and need to be seen on the day you contact us.

Forms for initial appointments need to be completed prior to the appointment so that you are ready for the appointment. It takes an average of 30 minutes to complete our forms, so please start working on the forms at least 30 minutes prior to your initial appointment time. If you do not start the forms at least 30 minutes prior to your appointment time, your appointment will be canceled, and you will be charged a fee for the missed appointment.

When your appointment for an initial consultation is scheduled, you will be given access to forms that you need to complete. These can be found on the CAPS Portal. The CAPS Portal is a special website where you can check the time of your appointments at CAPS, submit documentation, and complete required paperwork.  You may log in to the portal using your KU credentials at: https://capsportal.ku.edu

What should I expect during my visit?

The first visit usually lasts about 30 minutes. It is focused on understanding the nature of your concern and clarifying goals and expectations. Students are encouraged to participate actively in determining the services that may be most useful to accomplish their goals. The therapist will be glad to respond to any questions. Usually by the end of the first session an agreement is reached regarding the next steps to take. In some instances, students will continue with the initial therapist; however students may be referred to another therapist or service that better addresses their needs.

Zoom for Healthcare Appointments

To help verify your identity, you will be instructed to upload a selfie of you holding your KU ID.  You will also be asked to complete the required documentation, which will take approximately 30 minutes. Once you have completed the forms and uploaded your selfie, you will receive a message in your CAPS Portal with the URL link and passcode to access your first Zoom for Healthcare appointment with your provider.  Conveniently, you may also receive an automated text message notifying you that a new message is in your inbox in your CAPS Portal.

Before your first appointment, please have the Zoom for Healthcare meeting open and ready.  You will be placed in a virtual "waiting room".  Please wait until you are admitted to your appointment with your provider.

In-Person Appointments

To maintain safety, the following are some of the precautions that you need to take for in-person appointments:

  • You will only keep your in-person appointment if you are symptom free and feel well.
  • You agree that you will NOT come to CAPS:
    •  if you are ill with any contagious illness,
    • if you have a fever, shortness of breath, coughing, or any other symptoms associated with COVID-19,
    • if you have been exposed to another person who is showing signs of infection or has confirmed COVID-19 within the past two weeks.
    • Please call to let us know you are ill and you will not be billed for a missed session. If you are feeling well enough for a session and are calling greater than 24 hours prior to your appointment time, please ask to have your appointment changed to a telehealth visit.
  • If you have had a fever, you will only keep your in-person appointment if you have been fever free for 24 hours without the use of fever-reducing medications.
  • You will cancel or reschedule your appointment if you have been in contact with someone who has tested positive for COVID-19 within the last 14 days.
  • If you have traveled, you will only attend in-person appointments if you have adhered to the current Kansas Department of Health and Education (KDHE) travel guidelines.

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