first appointment process
Thank you for your interest in receiving services from University of Kansas Counseling and Psychological Services (CAPS).
All CAPS appointments are conducted over Zoom for Healthcare. Appointments are made on a first-come, first-served basis and are made for the same day in which you call. Please call the CAPS front desk during business hours (8 AM to 5 PM, M-F) to schedule your first appointment: (785) 864-2277
What to Expect
When you call to sign up for an initial consultation with a CAPS therapist, you will be asked to complete paperwork on the CAPS Portal.
The CAPS Portal is a special website where you can check the time of your appointments at CAPS, submit documentation, and complete required paperwork. You may log in to the portal using your KU credentials at: https://capsportal.ku.edu
If an appointment is available, you will be instructed to upload a selfie of you holding a form of photo identification, such as a driver's license. You will also be asked to complete the required documentation, which will take approximately 30 minutes.
At some point before your appointment, you will receive a message in your CAPS Portal with the URL link and passcode to access your first Zoom for Healthcare appointment with your provider. Conveniently, you may also receive an automated text message notifying you that a new message is in your inbox in your CAPS Portal.
Before your first appointment, please have the Zoom for Healthcare meeting open and ready. You will be placed in a virtual "waiting room". Please wait until you are admitted to your appointment with your provider.