first appointment process
Thank you for your interest in receiving services from University of Kansas Counseling and Psychological Services (CAPS).
First appointments are made on a first-come, first-served basis and are available Monday through Friday between 8:00 AM and 3:00 PM. Please call CAPS (785-864-2277) to schedule your first appointment or come in to CAPS.
You will be seen the same day if it all possible. If all available appointments for the day are taken, you may be asked to return the next day. Please let the front desk know if you have an urgent need and need to be seen before the next day.
What to Expect
When your appointment for an initial consultation is scheduled, you will be given access to forms that you need to complete. These can be found on the CAPS Portal.
The CAPS Portal is a special website where you can check the time of your appointments at CAPS, submit documentation, and complete required paperwork. You may log in to the portal using your KU credentials at: https://capsportal.ku.edu
Zoom for Healthcare Appointments
If an appointment is available, you will be instructed to upload a selfie of you holding a form of photo identification, such as a driver's license. You will also be asked to complete the required documentation, which will take approximately 30 minutes.
At some point before your appointment, you will receive a message in your CAPS Portal with the URL link and passcode to access your first Zoom for Healthcare appointment with your provider. Conveniently, you may also receive an automated text message notifying you that a new message is in your inbox in your CAPS Portal.
Before your first appointment, please have the Zoom for Healthcare meeting open and ready. You will be placed in a virtual "waiting room". Please wait until you are admitted to your appointment with your provider.
In Person Appointments
If you walk in for a non-urgent first appointment and one is available, please allow at least two (2) hours of available time in your schedule. If an appointment is available, you will complete required documentation on the CAPS Portal which should take approximately 20-30 minutes.