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how to make an appointment


Thank you for trusting us to assist you with your personal concerns. Counseling and Psychological Services (CAPS) is staffed by psychologists, social workers, psychiatrists, and graduate students-in-training who work collaboratively to address the psychological needs of students. 

All students begin their work with CAPS through an initial consultation. It may take 2-3 weeks of calling to get an appointment. While you wait, an alternative until you are able to get in with CAPS is My SSP a free resource for KU students. My SSP connects students with free, confidential emotional health and wellbeing support available 24/7 via the app, telephone, and web. 


Initial consultations are scheduled on a same day, first-come, first-served basis and fill up fast, so it is best to call as close to 8:00am as possibleDo not leave a voice message and keep trying to call if no one answers (it means we are on the other line assisting a client). It may take several tries to get the first appointment scheduled.

Please let the front desk know if you have urgent needs or are in crisis. Walk-in appointments are available for urgent needs.  Everyone’s definition of a crisis can be different. Some examples of urgent concerns include: suicidal thoughts, recent trauma, grief associated with the death/loss of a family member or friend.

Forms for initial appointments need to be completed prior to the appointment. It takes an average of 30 minutes to complete our forms, so you will need to arrive at least 30 minutes prior to your initial appointment time. If you do not start the forms at least 30 minutes prior to your appointment time, your appointment will be canceled, and you will be charged a fee for the missed appointment.

When your appointment for an initial consultation is scheduled, you will be given access to forms that you need to complete. These can be found on the CAPS Portal. The CAPS Portal is a special website where you can check the time of your appointments at CAPS, submit documentation, and complete required paperwork.  You may log in to the portal using your KU credentials at: https://capsportal.ku.edu

What should I expect during my visit?

The first visit with a therapist usually lasts about 30-45 minutes. It is focused on understanding the nature of your concern and clarifying goals and expectations. Students are encouraged to participate actively in determining the services that may be most useful to accomplish their goals. The therapist will be glad to respond to any questions. Usually by the end of the first session an agreement is reached regarding the next steps to take. In some instances, students will continue with the initial therapist; however students may be referred to another therapist or service that better addresses their needs.

Zoom for Healthcare Appointments

Initial and follow-up appointments can be attended in-person at CAPS or virtually via Zoom. When doing a virtual appointment, you will receive a message in your CAPS portal with the URL link and passcode to access your Zoom for Healthcare appointment with your clinician. Conveniently, you may also receive an automated text message notifying you that a new message is in your inbox in your CAPS Portal.

Before your first appointment, please have the Zoom for Healthcare meeting open and ready.  You will be placed in a virtual "waiting room".  Please wait until you are admitted to your appointment with your clinician.

In-Person Appointments

To maintain safety, the following are some of the precautions that you need to take for in-person appointments:

  • You will only keep your in-person appointment if you are symptom free and feel well.
  • You agree that you will NOT come to CAPS:
    •  if you are ill with any contagious illness,
    • if you have a fever, shortness of breath, coughing, or any other symptoms associated with COVID-19,
    • if you have been exposed to another person who is showing signs of infection or has confirmed COVID-19 within the past two weeks.
    • Please call to let us know you are ill and you will not be billed for a missed session. If you are feeling well enough for a session and are calling greater than 24 hours prior to your appointment time, please ask to have your appointment changed to a telehealth visit.
  • If you have had a fever, you will only keep your in-person appointment if you have been fever free for 24 hours without the use of fever-reducing medications.
  • You will cancel or reschedule your appointment if you have been in contact with someone who has tested positive for COVID-19 within the last 14 days.
  • If you have traveled, you will only attend in-person appointments if you have adhered to the current Kansas Department of Health and Education (KDHE) travel guidelines.

Counseling and Psychological Services is open

  • Monday through Friday from 8:00 AM to 5:00 PM

After hours messages may be left on the CAPS answering machine. Messages will be answered the next business day. 

If you or someone you know needs service outside of CAPS hours, 

If you are in crisis and the CAPS office is closed, you can reach a crisis counselor by calling or texting 988, the National Suicide & Crisis Lifeline, or to connect with local crisis counselors located in Lawrence, you can call (785) 841-2345. By calling the local number, (785) 841-2345, you can also request that a trained crisis counselor come directly to where you are for in-person help.

Other after hours crisis resources include:

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